ShippingTheTruffleman ships all orders within 2 business days of order payment.
In order to provide our customers with the lowest possible freight cost, we use the combined services of
Australia Post/Express Post, (please check if it includes your postcode),
Australian Air Express, dedicated companies such as Courier Please or refrigerated couriers.
It is usual for deliveries to be made with one to three days following receipt of your order payment.
If you have not received your order, or should you wish to receive an update on the status of your order please do
not hesitate to contact us.
Courier deliveries will require a signature to deliver your order unless we receive specific instructions to
leave goods “at the door”. In such cases, TheTruffleman accepts no liability for misplaced deliveries.
Please note that although we take great care in the packaging of goods to ensure they arrive in good conditions,
The Truffleman accepts not liability for damaged deliveries. Goods travel uninsured as per freight carrier standard
policies. Should you wish to insure your goods please contact us.
All shipping charge calculations are based on weight of products to be shipped. Our freight rates are calculated
on checkout but subject to change without notice
For refrigerated goods please note that about 1kg of ice will be added to the goods weight to calculate the freight
rate.
For wine and parcel heavier than 8kg, please contact us. |
